Managing conflicts

a. make people feel negative and stressed. 

b. help staff develop. 

c. be difficult to manage. 

d. All of the above.

a. get defensive.

b. not resolve the conflict

c. openly deny any accusations.

d. manage the conflict well.

a. avoid involving people who do not need to be a part of it. 

b. choose a time when all parties feel angriest with each other.

c. choose a place where there are soft cushions so that no one will get hurt if a fight breaks out

d. prepare our attack in advance and bring all the evidence we need

a. bring up the issue whenever we start to feel angry about it.

b. focus on talking about and elaborating our own perspective on the problem.

c. believe that people have good intentions and want the best for everyone.

d. arm ourselves with lots of examples of things the other person has done wrong in the past.

a. ‘You never offer any help.’ 

b. ‘What you did made Paul feel undervalued.’ 

c. ‘I’ve heard you’re a very negative person and now I see it’s true.

d. ‘I don’t want to hear your side of the story. I already know it.’ 

a. show that we are perfect. 

b. blame ourselves before they blame us. 

c. pretend to share the blame and avoid the real issue. 

d. show that we value teamwork and collaboration.

True

False

True

False

True

False

True

False

True

False