A letter of Complaint ( Restaurant Service)

Додано: 14 листопада
Предмет: Англійська мова, 10 клас
10 запитань
Запитання 1

Read this letter of complaint and decide where the given phrases belong:


Dear Sir/Madam,

(1______) the meal that I ate in your restaurant last Saturday. (______) both the service and the quality of the food that was served.

I was recommended your restaurant by my brother, who assured me that you specialised in seafood of the highest quality. (_______) I learnt that you had no seafood left by the time I arrived. (_________), I would not have come. What is more, the food that I was served (________).

(_______), the waiters were both inattentive and rude. (_______) from an establishment of your reputation. (_______) the reason why I feel the need to write this letter. (_________) a letter of apology, (____). I enclose the receipt.

Yours faithfully. Twells

T. Wells

варіанти відповідей

as well as a full refund

I am sure that you will understand

I am writing this letter to complain about

I look forward to receiving

I was dissatisfied with

if I had known

this was not what I expected

to make matters worse

Запитання 2

Dear Sir/Madam,

(______) the meal that I ate in your restaurant last Saturday. (_2_____) both the service and the quality of the food that was served.

I was recommended your restaurant by my brother, who assured me that you specialised in seafood of the highest quality. (_______) I learnt that you had no seafood left by the time I arrived. (_________), I would not have come. What is more, the food that I was served (________).

(_______), the waiters were both inattentive and rude. (_______) from an establishment of your reputation. (_______) the reason why I feel the need to write this letter. (_________) a letter of apology, (___). I enclose the receipt.

Yours faithfully. Twells

T. Wells

варіанти відповідей

was not of the standard that one might

you can imagine my disappointment when

as well as a full refund

I was dissatisfied with

I am sure that you will understand

I look forward to receiving

if I had known

to make matters worse

Запитання 3

Dear Sir/Madam,

(______) the meal that I ate in your restaurant last Saturday. (______) both the service and the quality of the food that was served.

I was recommended your restaurant by my brother, who assured me that you specialised in seafood of the highest quality. (3______) I learnt that you had no seafood left by the time I arrived. (_________), I would not have come. What is more, the food that I was served (________).

(_______), the waiters were both inattentive and rude. (_______) from an establishment of your reputation. (_______) the reason why I feel the need to write this letter. (_________) a letter of apology, (____). I enclose the receipt.

Yours faithfully. Twells

T. Wells

варіанти відповідей

to make matters worse

was not of the standard that one might

expect

this was not what I expected

if I had known

I was dissatisfied with

you can imagine my disappointment when

I look forward to receiving

I am sure that you will understand

Запитання 4

Dear Sir/Madam,

(______) the meal that I ate in your restaurant last Saturday. (______) both the service and the quality of the food that was served.

I was recommended your restaurant by my brother, who assured me that you specialised in seafood of the highest quality. (_____) I learnt that you had no seafood left by the time I arrived. (_4________), I would not have come. What is more, the food that I was served (________).

(_______), the waiters were both inattentive and rude. (_______) from an establishment of your reputation. (_______) the reason why I feel the need to write this letter. (_________) a letter of apology, (____). I enclose the receipt.

Yours faithfully. Twells

T. Wells

варіанти відповідей

I was dissatisfied with

if I had known

I look forward to receiving

I am writing this letter to complain about 

I am sure that you will understand

as well as a full refund

to make matters worse

was not of the standard that one might expect

Запитання 5

Dear Sir/Madam,

(______) the meal that I ate in your restaurant last Saturday. (______) both the service and the quality of the food that was served.

I was recommended your restaurant by my brother, who assured me that you specialised in seafood of the highest quality. (_____) I learnt that you had no seafood left by the time I arrived. (________), I would not have come. What is more, the food that I was served (__5______).

(_______), the waiters were both inattentive and rude. (_______) from an establishment of your reputation. (_______) the reason why I feel the need to write this letter. (_________) a letter of apology, (____). I enclose the receipt.

Yours faithfully. Twells

T. Wells

варіанти відповідей

I am sure that you will understand

as well as a full refund

this was not what I expected

to make matters worse

I look forward to receiving

you can imagine my disappointment when

if I had known

was not of the standard that one might

expect

Запитання 6

Dear Sir/Madam,

(______) the meal that I ate in your restaurant last Saturday. (______) both the service and the quality of the food that was served.

I was recommended your restaurant by my brother, who assured me that you specialised in seafood of the highest quality. (_____) I learnt that you had no seafood left by the time I arrived. (________), I would not have come. What is more, the food that I was served (_______).

(_6______), the waiters were both inattentive and rude. (_______) from an establishment of your reputation. (_______) the reason why I feel the need to write this letter. (_________) a letter of apology, (____). I enclose the receipt.

Yours faithfully. Twells

T. Wells

варіанти відповідей

this was not what I expected

to make matters worse

I am sure that you will understand

as well as a full refund

if I had known

was not of the standard that one might

expect

I look forward to receiving

I am writing this letter to complain about 

Запитання 7

Dear Sir/Madam,

(______) the meal that I ate in your restaurant last Saturday. (______) both the service and the quality of the food that was served.

I was recommended your restaurant by my brother, who assured me that you specialised in seafood of the highest quality. (_____) I learnt that you had no seafood left by the time I arrived. (________), I would not have come. What is more, the food that I was served (_______).

(_____), the waiters were both inattentive and rude. (_7______) from an establishment of your reputation. (_______) the reason why I feel the need to write this letter. (_________) a letter of apology, (____). I enclose the receipt.

Yours faithfully. Twells

T. Wells

варіанти відповідей

as well as a full refund

I am sure that you will understand

I am writing this letter to complain about 

I look forward to receiving

I was dissatisfied with

This was not what I expected

to make matters worse

was not of the standard that one might expect

Запитання 8

Dear Sir/Madam,

(______) the meal that I ate in your restaurant last Saturday. (______) both the service and the quality of the food that was served.

I was recommended your restaurant by my brother, who assured me that you specialised in seafood of the highest quality. (_____) I learnt that you had no seafood left by the time I arrived. (________), I would not have come. What is more, the food that I was served (_______).

(_____), the waiters were both inattentive and rude. (______) from an establishment of your reputation. (_8______) the reason why I feel the need to write this letter. (_________) a letter of apology, (___). I enclose the receipt.

Yours faithfully. Twells

T. Wells

варіанти відповідей

you can imagine my disappointment when

I am sure that you will understand

as well as a full refund

I look forward to receiving

this was not what I expected

to make matters worse

I was dissatisfied with

if I had known

Запитання 9

Dear Sir/Madam,

(______) the meal that I ate in your restaurant last Saturday. (______) both the service and the quality of the food that was served.

I was recommended your restaurant by my brother, who assured me that you specialised in seafood of the highest quality. (_____) I learnt that you had no seafood left by the time I arrived. (________), I would not have come. What is more, the food that I was served (_______).

(_____), the waiters were both inattentive and rude. (______) from an establishment of your reputation. (_____) the reason why I feel the need to write this letter. (_9________) a letter of apology, (_____). I enclose the receipt.

Yours faithfully. Twells

T. Wells

варіанти відповідей

as well as a full refund

I look forward to receiving

I am sure that you will understand

I was dissatisfied with

if I had known

this was not what I expected

was not of the standard that one might expect

you can imagine my disappointment when

Запитання 10

Dear Sir/Madam,

(______) the meal that I ate in your restaurant last Saturday. (______) both the service and the quality of the food that was served.

I was recommended your restaurant by my brother, who assured me that you specialised in seafood of the highest quality. (_____) I learnt that you had no seafood left by the time I arrived. (________), I would not have come. What is more, the food that I was served (_______).

(_____), the waiters were both inattentive and rude. (______) from an establishment of your reputation. (_____) the reason why I feel the need to write this letter. (_______) a letter of apology, (10___). I enclose the receipt.

Yours faithfully. Twells

T. Wells

варіанти відповідей

you can imagine my disappointment when

was not of the standard that one might

expect

to make matters worse

as well as a full refund

I am sure that you will understand

I am writing this letter to complain about 

I look forward to receiving

I was dissatisfied with

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