What problems does the guest mention?
what service does the guest ask for at the reception?
How long has the guest been dealing with the issue?
Which sentence shows the guest is angry or upset?
How does the receptionist respond to the guest’s complaint?
What kind of attitude does the receptionist have?
Створюйте онлайн-тести
для контролю знань і залучення учнів
до активної роботи у класі та вдома