a female worker whose job is to clean and tidy bedrooms, especially in a hotel
desk front officer
chambermaid
plumber
porter
someone who is employed to manage the cleaning, cooking etc in a house or hotel
porter
concierge
housewife
housekeeper
CONCIERGE in a hotel is a person who
looks after a man’s clothes, serves his meals etc
helps guests by telling them about places to visit, restaurants to eat in etc
who carries bags, takes messages.
a short journey in order to do something for someone, for example delivering or collecting something for them
shift
trip
errand
rota
обслуговування, підтримання на належному рівні
hospitality
maintenance
sufficiency
delivering
The role will include ............... with social services departments.
liaising
dealing
complaining
providing
A hotel is a complex business that depends on dedicated ............. to run smoothly and efficiently
employers
employees
employment
unemployed
Hotel staff members do whatever makes guests comfortable, including .......
taking reservations
maintaining law and order
cleaning guest rooms
promoting and implementing tourism products
planning parties and maintaining the building
The hotel prides itself on ............... high standards.
running
maintaining
taking
staffing
Most front of the house employees work in ............ , sometimes overnight, to ensure that a staff member is always available to guests.
hours
errands
shifts
advance
Which of the jobs is not done by the support staff of a hotel?
purchasing manager
bellhop
parking lot attendant
events manager
baggage porter
valet
director of hotel sales
Hotel employees must have
excellent problem-solving
time management skills
qualifications in organising and preparing holiday tours
deal with community safety concerns.
skills to deal with stressful situations such as guest complaints
competency in preventing anti-social behaviour
interpersonal skills
Do you think she will be able to ............ orders to guests?
run
deliver
serve
maintain
physical or mental strength that lets you continue doing something for a long time without getting tired
gratuity
tidiness
stamina
self-sufficiency
Match the verbs with their Ukrainian equivalents:
1. to justify
2. to verify
3. to charge
4. to commission
a. перевіряти
b. вводити в дію
c. виправдовувати
d. встановлювати платню
1. c; 2. b; 3. a; 4. d
1. c; 2. a; 3. d; 4. b.
1. a; 2. c; 3. b; 4. d.
a small gift of money given to someone for a service they provided
gratuity
inspection
modernity
ensurance
The leisure .............. include a sauna and a gym.
abilities
facilities
gratuities
Further details about this hotel will be sent ............ request.
on
with
to
The .............. of the hotel is now artificially lit and the appearance is impressive.
accomodation
fitting
interior
Make up word combinations by matching adjectives with the nouns:
1. emergency
2. extensive
3. public
4. entry-level
a. areas
b. post
c. knowledge
d. repairs
1. d; 2.c; 3. a; 4. b.
1. a; 2.c; 3. d; 4. b.
1. a; 2.b; 3. d; 4. c.
For those who want a less ..................itinerary, there is an alternate touring and shopping plan for these few days.
previous
impeccable
strenuous
flexible
a list that shows when each person in a group must do a particular job
gofer
rota
outlook
agenda
We enjoyed staying in that hotel. it had ........... service.
stunning
observant
impeccable
spectacular
Our hotel staff work 12 hour ............. giving a 24 hour service.
errands
shifts
arrangements
управляти готелем
to maintain a hotel
to set up a hotel
to supervise a hotel
to run a hotel
EXTREMELY ATTRACTIVE
charming
bright
stunning
luxurious
LAVISH means
impeccable
large and impressive
peaceful and quiet
місце проведення
revenue
avenue
venue
public grounds
an event planned to happen at a particular time
supplemented event
arranged event
scheduled event
booked event
OPULENT collocates with
staff
service
interior
choice
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