Buying too rapidly without much thought is called ...
impulse buying
satisfaction
needs
One of the best way to avoid impulse buying is to make a ......
shopping list
price
guarantee
what is a guarantee?
Things which are necessary for survival
A written promise given by a company that something you buy will be replaced
Buying too rapidly without too much thought
who is a consumer?
A consumer is a person who sells goods or services
A consumer is a person who buys and uses goods or services
A consumer is a person who shows goods or services
What do companies do to win the consumer loyalty?
To win consumer loyalty, many companies have a set of rules for consumer care
To win consumer loyalty, many companies don't have a set of rules for consumer care
To win consumer loyalty, many companies do nothing
What the consumer can complain about?
Customers can complain about everything
Customers can complain about the weather
Customers can complain about the service they receive and goods they buy
What are the consumer’s rights?
to be informed ;to be safe: to choose: to be heard: to a remedy;to consumer education
be honest, complain reasonably, report unethical practices, be Informed
consumers have no rights
If a customer is upset the sales assistant should....
Argue with him or her
Ignore him or her
Stay politely and find out what has happened
Customers may be upset if they ....
want a refund and are refused
have had good service
keep coming back to the shop
Why are customers so important to businesses?
They are nice people
They would go out of business without them
They like talking to them
Which of the following is an example of misleading advertising?
Hiding important information about a product
Offering discounts to customers
Providing accurate product information
What is a receipt?
A guarantee for a product
A type of advertisement
A document showing proof of purchase
Which right allows consumers to get compensation for faulty goods?
The right to choose
The right to a remedy
The right to safety
Which factor most influences a consumer’s decision?
Price, quality, and brand
Weather conditions
Store location only
Which situation best describes a violation of consumer rights?
A company provides clear product information and a warranty
A customer changes their mind after purchase
A seller refuses to replace a defective product despite a valid guarantee
Why is it important for consumers to read product labels carefully?
To understand ingredients, usage instructions, and potential risks
To compare prices only
To make the shopping process longer
What does “false advertising” usually involve?
Reducing prices to attract customers
Providing exaggerated or untrue claims about a product’s quality or benefits
Giving customers additional services
Which of the following is the BEST example of responsible consumer behavior?
Buying products without checking their quality
Ignoring product instructions after purchase
Comparing products, reading reviews, and making informed decisions
Why do companies develop customer loyalty programs?
To encourage repeat purchases and build long-term relationships with consumers
To reduce the number of customers
To increase product prices
What should a consumer do FIRST when they receive a faulty product?
Post a negative review immediately
Contact the seller and explain the problem clearly
Throw the product away
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