consumer rights ФБСС - 21

someone who eats a lot 

shopkeeper

customer 

impulse buying 

satisfaction 

needs

shopping list

price

guarantee

Things which are necessary for survival 

A written promise given by a company that something you buy will be replaced 

Buying too rapidly without too much thought

A consumer is a person who sells goods or services

A consumer is a person who buys and uses goods or services

A consumer is a person who shows goods or services

If goods are faulty

If they don’t like what they bought

If they broke a thing at home

no information

true

false

To win consumer loyalty, many companies have a set of rules for consumer care

To win consumer loyalty, many companies don't have a set of rules for consumer care

To win consumer loyalty, many companies do nothing

Customers can complain about everything

Customers can complain about the weather

Customers can complain about the service they receive and goods they buy

to be informed ;to be safe: to choose: to be heard: to a remedy;to consumer education

be honest, complain reasonably, report unethical practices, be Informed

consumers have no rights

true

false

no information

Argue with him or her

Ignore him or her

Stay politely and find out what has happened

want a refund and are refused

have had good service

keep coming back to the shop

They are nice people

They would go out of business without them

They like talking to them