consumer rights ФБСС - 21

impulse buying 

satisfaction 

needs

shopping list

price

guarantee

Things which are necessary for survival 

A written promise given by a company that something you buy will be replaced 

Buying too rapidly without too much thought

A consumer is a person who sells goods or services

A consumer is a person who buys and uses goods or services

A consumer is a person who shows goods or services

To win consumer loyalty, many companies have a set of rules for consumer care

To win consumer loyalty, many companies don't have a set of rules for consumer care

To win consumer loyalty, many companies do nothing

Customers can complain about everything

Customers can complain about the weather

Customers can complain about the service they receive and goods they buy

to be informed ;to be safe: to choose: to be heard: to a remedy;to consumer education

be honest, complain reasonably, report unethical practices, be Informed

consumers have no rights

Argue with him or her

Ignore him or her

Stay politely and find out what has happened

want a refund and are refused

have had good service

keep coming back to the shop

They are nice people

They would go out of business without them

They like talking to them

Hiding important information about a product

Offering discounts to customers

Providing accurate product information

A guarantee for a product

A type of advertisement

A document showing proof of purchase

The right to choose

The right to a remedy

The right to safety

Price, quality, and brand

Weather conditions

Store location only

A company provides clear product information and a warranty

A customer changes their mind after purchase

A seller refuses to replace a defective product despite a valid guarantee

To understand ingredients, usage instructions, and potential risks

To compare prices only

To make the shopping process longer

Reducing prices to attract customers

Providing exaggerated or untrue claims about a product’s quality or benefits

Giving customers additional services

Buying products without checking their quality

Ignoring product instructions after purchase

Comparing products, reading reviews, and making informed decisions

To encourage repeat purchases and build long-term relationships with consumers

To reduce the number of customers

To increase product prices

Post a negative review immediately

Contact the seller and explain the problem clearly

Throw the product away