The stages of the sales process

the fact of knowing that something, for example a particular company or product, exists

A detail that makes a product, for example a holiday, better than similar products

to make somebody believe something so that they feel confident

a helpful and useful effect that something has

A good ____ does not necessarily know the

answers to every question, but does know where to

find the answer.

Choose all of travel agency products and services that are free

Which of products and services (more than one) does the

travel agent make money from?

In which stage does a sales consultant do most of the talking?

In which stage does a sales consultant have to listen most carefully?

Adverts in the agency window, in the local press, on local radio and TV, leaflets and flyers help to ... .