241-20 Проф-Іноземна* Тест 1 - Семінар 1 Hotel services and facilities -Реєстрація -Правила етикету (Розмова по телефону) Preparation for ZNO

What are the duties of front desl clerks at a hotel ?

Form the following dialogue in the right sequence: - Room service. Can I help you ?

Which facilities do hotels offer to their guests ?

What servcies can hotels offer to their clients ?

Is airport shuttle bus a kind of services or facilities ?

Choose the correct phrase while answering the phone: Ви бажаєте залишити повідомлення ?

Choose the wrong variant. What should you do using the phone ?

Choose the wrong variant. Useful phrases when answering the phone.

Choose the correct variant to continue the dialogue. I’d like to confirm the arrangements for my business trip to Italy, please.

Choose some correct variants: In case you didn’t hear something while speaking on the phone, what should you say ?

Choose the proper variant to continue the dialogue: - I’d like to make a room reservation.

Choose the synonym to the following phrase in the list below: - Can I have your name, please ?

Choose the correct variant to finish the following phrase: You are going to Milan ______

Why is not it possible to make a hotel reservation or book a restaurant ? Choose the phrases which are used to refuse the order or offer an alternative ?

When is it convenient to stay at the hotel ?

1. Read the following text and choose from (A - H) the one which best fits each space (1 -6 ). There are two choices you do not need to choose.

If you did not do so well in your last exam and another one is approaching fast, don't worry, there is a way not to become a dropout (відсів: відрахований). Far from (1) ______ . the latest study hacks* have put forward a number of study techniques for those who think they've tried everything, For instance, twenty minutes for exericise before an exam is said to improve your brain's performance. This offers the ideal opportunity to get your body and marks in shape.

hack* - a clever solution to a tricky problem

2. Read the following text and choose from (A - H) the one which best fits each space (1 -6 ). There are two choices you do not need to choose.

Another popular study hack is to read out loud instead of (2) _______. Apparently you are fifty percent more likely to remember what you have read because you mind will store both what it has seen and what it has heard. It might be wise to try this one out at home though. You don't want strangers to think that the pressure has become too intense and ou have lost it !

3. Read the following text and choose from (A - H) the one which best fits each space (1 -6 ). There are two choices you do not need to choose.

Studying notes or a computer, laptop or a tablet has becone increasingly popular in recent years, but there are some guilelines that need to be followed in order to get the most out of this type of studuing. All the documents should be changed to a font which is aesy to read on a screen. Arial, Verdana anf Calibri are three such fonts (3) ______ .

4. Read the following text and choose from (A - H) the one which best fits each space (1 -6 ). There are two choices you do not need to choose.

Also, don't forget to download an application to block Internet usage for a cetain period of time, or at least block some of the most distracting sites, especially social networking sites that ding with notifications every few minutes. The best thing (4) _______ .

5. Read the following text and choose from (A - H) the one which best fits each space (1 -6 ). There are two choices you do not need to choose.

In the past the ideal study environment was said to be the peace and quiet of your bedroom. Well, times have changed. An important component of modern study methods is the soundtrack that will accompany uour material, Find a music genre that elevates your mood without distracting you, Strangely enough, classical music has become popular with students because of the steady rhythm and lack of lyrics. Vary the place that you choose to study as well. The mind will associate each location with the material that was leant there, (5) ________.

6. Read the following text and choose from (A - H) the one which best fits each space (1 -6 ). There are two choices you do not need to choose.

So, you think you've done a pretty job revising the material you were given ? Time to prove it ! Not only to yourself, but also to family or friends. Find an audience that you are comfortable with and try to teach them what you have revised. Welcome ant questiobs and make a note of them (6) _______.

7 (1). Read the following text. For questions (1-10) choose yje correct answer (A, B, C or D). What you believe is what you get..

Robert Rosenthal is a professor of Psycology whose (1) _______ showed that students try to live up to teachers' (2) (XXXXX).

7 (2). Read the following text. For questions (1-10) choose yje correct answer (A, B, C or D). What you believe is what you get..

Robert Rosenthal is a professor of Psycology whose (1) (XXXX) showed that students try to live up to teachers' (2) ______.

7 (3). Read the following text. For questions (1-10) choose yje correct answer (A, B, C or D). What you believe is what you get..

In his studies, all the teachers in a school were told that a certain group of students in their class were expected to make greater (3) _______ compared to the other students,

7 (4). Read the following text. For questions (1-10) choose yje correct answer (A, B, C or D). What you believe is what you get..

In fact, the names of students in each class were chosen at random. In all classes, and particularly for the younger children, what the teachers believed (4) _______ the students' progress. Rosenthal and Jacobson called this the Pygmalion Effect

7 (5). Read the following text. For questions (1-10) choose yje correct answer (A, B, C or D). What you believe is what you get..

Rosenthal's (5) _______ was not limited to the classroom, he also studied the effects of nonverbal communication in doctor-patient and manager-employee situations.

7 (6). Read the following text. For questions (1-10) choose the correct answer (A, B, C or D).  Maria Montessori.

Maria Montessori was a very influential teacher whose approach to children's education became popular around the world. She was born in Italy and was one of the first women in her country to become a doctor. She worked with children and soon became interested in teaching, In 1907, she opened (6) ______ school in Rome, and the success of her methods led more and more schools to adopt them.

7 (7). Read the following text. For questions (1-10) choose the correct answer (A, B, C or D).  Maria Montessori.

She spent the next 40 years (7) _______ writing about her teaching system and travelling to educate teachers about it.

7 (8). Read the following text. For questions (1-10) choose the correct answer (A, B, C or D).  Maria Montessori.

Maria Montessori believed that all children have (8) _______ powers and that every child is unique.

7 (9). Read the following text. For questions (1-10) choose the correct answer (A, B, C or D).  Maria Montessori.

In her classes, students could choose activities they found interesting and learn by teaching (9) _______.

7 (10). Read the following text. For questions (1-10) choose the correct answer (A, B, C or D).  Maria Montessori.

They also had the freedom to move around and interact with each (10) _______. Today, Montessori schools can be found all over the world, and teachers still use Maria's methods to help children learn and develop.