A letter/An email of complaint

Додано: 6 лютого 2022
Предмет: Англійська мова, 8 клас
Тест виконано: 77 разів
7 запитань
Запитання 1

Choose the correct answers to complete the email.


Dear 1 _________,

I am writing to  2 ____________ about a recent / last order which I 3_____________. I bought a blue jacket from your website on 7th May.When / While I opened it I noticed /l ooked that the colour was wrong. I 4_____________ blue, not green.

The jacket 5______________ to you and it 6______________ for the correct colour. Unfortunately / Fortunately, this time the jacket was the wrong size. I ordered M not XL, and it 7________ large for me. First / Furthermore, it looks like it 8_____________ and it is dirty on the back.

I am very 9_______________ with your service. I would be delighted / grateful if you 10_____________  me a full 11____________ for the item and the cost / price of sending it back to you.

Yours faithfully,

John Banks

варіанти відповідей

Sir or Madame

Sir or Madam

Mr Banks

Запитання 2

Choose the correct answers to complete the email.


Dear 1 _________,

I am writing to  2 ____________ about a recent / last order which I 3_____________. I bought a blue jacket from your website on 7th May.When / While I opened it I noticed /l ooked that the colour was wrong. I 4_____________ blue, not green.

The jacket 5______________ to you and it 6______________ for the correct colour. Unfortunately / Fortunately, this time the jacket was the wrong size. I ordered M not XL, and it 7________ large for me. First / Furthermore, it looks like it 8_____________ and it is dirty on the back.

I am very 9_______________ with your service. I would be delighted / grateful if you 10_____________  me a full 11____________ for the item and the cost / price of sending it back to you.

Yours faithfully,

John Banks

варіанти відповідей

complain

complaint

Запитання 3

Choose the correct answers to complete the email.


Dear 1 _________,

I am writing to  2 ____________ about a recent / last order which I 3_____________. I bought a blue jacket from your website on 7th May.When / While I opened it I noticed /l ooked that the colour was wrong. I 4_____________ blue, not green.

The jacket 5______________ to you and it 6______________ for the correct colour. Unfortunately / Fortunately, this time the jacket was the wrong size. I ordered M not XL, and it 7________ large for me. First / Furthermore, it looks like it 8_____________ and it is dirty on the back.

I am very 9_______________ with your service. I would be delighted / grateful if you 10_____________  me a full 11____________ for the item and the cost / price of sending it back to you.

Yours faithfully,

John Banks

варіанти відповідей

placed

was placed

Запитання 4

Choose the correct answers to complete the email.


Dear 1 _________,

I am writing to 2 ____________ about a recent / last order which I 3_____________. I bought a blue jacket from your website on 7th May.When / While I opened it I noticed /l ooked that the colour was wrong. I 4_____________ blue, not green.

The jacket 5______________ to you and it 6______________ for the correct colour. Unfortunately / Fortunately, this time the jacket was the wrong size. I ordered M not XL, and it 7________ large for me. First / Furthermore, it looks like it 8_____________ and it is dirty on the back.

I am very 9_______________ with your service. I would be delighted / grateful if you 10_____________  me a full 11____________ for the item and the cost / price of sending it back to you.

Yours faithfully,

John Banks

варіанти відповідей

ordered

shopped

Запитання 5

Choose the correct answers to complete the email.


Dear 1 _________,

I am writing to  2 ____________ about a recent / last order which I 3_____________. I bought a blue jacket from your website on 7th May.When / While I opened it I noticed /l ooked that the colour was wrong. I 4_____________ blue, not green.

The jacket 5______________ to you and it 6______________ for the correct colour. Unfortunately / Fortunately, this time the jacket was the wrong size. I ordered M not XL, and it 7________ large for me. First / Furthermore, it looks like it 8_____________ and it is dirty on the back.

I am very 9_______________ with your service. I would be delighted / grateful if you 10_____________  me a full 11____________ for the item and the cost / price of sending it back to you.

Yours faithfully,

John Banks

варіанти відповідей

returned

was returned

Запитання 6

Choose the correct answers to complete the email.


Dear 1 _________,

I am writing to  2 ____________ about a recent / last order which I 3_____________. I bought a blue jacket from your website on 7th May.When / While I opened it I noticed /l ooked that the colour was wrong. I 4_____________ blue, not green.

The jacket 5______________ to you and it 6______________ for the correct colour. Unfortunately / Fortunately, this time the jacket was the wrong size. I ordered M not XL, and it 7________ large for me. First / Furthermore, it looks like it 8_____________ and it is dirty on the back.

I am very 9_______________ with your service. I would be delighted / grateful if you 10_____________  me a full 11____________ for the item and the cost / price of sending it back to you.

Yours faithfully,

John Banks

варіанти відповідей

exchanged

was exchanged

Запитання 7

Choose the correct answers to complete the email.


Dear 1 _________,

I am writing to  2 ____________ about a recent / last order which I 3_____________. I bought a blue jacket from your website on 7th May.When / While I opened it I noticed /l ooked that the colour was wrong. I 4_____________ blue, not green.

The jacket 5______________ to you and it 6______________ for the correct colour. Unfortunately / Fortunately, this time the jacket was the wrong size. I ordered M not XL, and it 7________ large for me. First / Furthermore, it looks like it 8_____________ and it is dirty on the back.

I am very 9_______________ with your service. I would be delighted / grateful if you 10_____________  me a full 11____________ for the item and the cost / price of sending it back to you.

Yours faithfully,

John Banks

варіанти відповідей

too

a lot

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