Listening
Ex.1.
Answer the Questions
Ex.2.
Read the statements and decide if they are true or false.
Ex.3.
Multiple Choice
1.The speaker received the jacket:
a) after a few days
b) after six days
c) after two weeks and six days
2.The jacket was:
a) too big
b) too small
c) the right size
3.The new jacket couldn’t be sent because:
a) they didn’t have any jackets in blue
b) they didn’t have the right size in black
c) they no longer sold that model
4.Why couldn’t the speaker pay in cash?
a) The shop only accepted cash.
b) Online shops don’t take cash.
c) The speaker didn’t have any cash.
5. Who paid for the jacket?
a) The speaker.
b) The speaker’s friend.
c) The speaker’s mum.
6. How long did the company take to respond to the email?
a) They answered immediately.
b) They answered after two days.
c) They didn’t answer at all
7. When did the jacket finally arrive?
a) Six days after the email.
b) Two days after the order.
c) The same week they ordered it.
8. What colour was the jacket supposed to be?
a) Blue
b) Black
c) Red
9. What colour was the jacket that arrived?
a) Black
b) Blue
c) Green
10. What was wrong with the jacket besides the colour?
a) It was too big.
b) It was too small.
c) It was damaged.
11. What did the speaker do with the wrong jacket?
a) Kept it.
b) Sold it.
c) Returned it.
12. What did the company say after the jacket was returned?
a) They would send a new one immediately.
b) They didn’t have the right size in black.
c) They refused to help.
13. What is the final problem mentioned?
a) The package got lost.
b) The speaker received the wrong jacket again.
c) The mum is still waiting for her refund.
14. What did the speaker want the company to do?
a) Send the correct jacket.
b) Send a free gift.
c) Give a discount on the next order.
15.Why did they wait a long time?
a) The shop was closed.
b) The delivery was delayed.
c) They forgot to check the mail.