Тема: Банківські послуги.

Мета: Ознайомити студентів із видами банківських послуг. Вчити студентів мовних кліше, які можуть бути використані в банках.

Студент повинен:

знати лексичний мінімум спілкування з теми, вирази, які можуть бути використані в банках;

вміти використовувати лексичний мінімум з теми при обміні валют та обслуговуванні клієнтів у банках.

Література та інтернет-ресурси

1.      Four Different Types of Services | Banking / localfirstbank.com/content/different-types-of-banking-serviceі

2. Hutchinson Tom. English for life. Іntermediate. — Oxford University Press ELT, 2009.

Забезпечення заняття: опорний конспект, картки із завданнями, посібник, планшетний комп’ютер.

Хід заняття

1. Read, translate and discuss the text.

Different Types of Bank Services

Individual Banking—Banks typically offer a variety of services to assist individuals in managing their finances, including:

• Checking accounts
• Savings accounts
• Debit & credit cards
• Insurance*
• Wealth management

Business Banking—Most banks offer financial services for business owners who need to differentiate professional and personal finances. Different types of business banking services include:

•    Business loans
•    Checking accounts
•    Savings accounts
•    Debit and credit cards
•    Merchant services (credit card processing, reconciliation and reporting, check collection)
•    Cash management (payroll services, deposit services, etc.)

Digital Banking—The ability to manage your finances online from your computer, tablet, or smartphone is becoming more and more important to consumers. Banks will typically offer digital banking services that include:

• Online, mobile, and tablet banking
• Mobile check deposit
• Text alerts
• eStatements
• Online bill pay

Loans—Loans are a common banking service offered, and they come in all shapes and sizes.  Some common types of loans that banks provide include:

• Personal loans
• Home equity loans
• Home equity lines of credit
• Home loans
• Business loans

2. Read and listen. What two things does the man want to do? What must he do for one of the things?

Cashier: Good morning. What can I do for you today?

Customer: Hello. Could I pay this cheque into my account, please?

Cashier: Certainly. Have you got the card for your account?

Customer: Yes, here you are.

Cashier: Thank you.... OK. That's paid in now. Here's your receipt. Is there anything else I can help you with?

Yes, I'd like to open a savings account, please.

Cashier: You'll need to speak to one of our customer service advisers about that.

Customer: Oh, I see.

Cashier: If you take a seat over there, somebody will be with you shortly.

Customer: Thank you.

IIIa. Listen. Which of these things do the people want to do? Write the dialogue number. (Not all of the things are mentioned.)

• transfer some money abroad
• know the interest rate
• pay a cheque in
• withdraw some cash
• set up a direct debit
• open a new account
• change some money into US dollars
• apply for a loan

IIIb. Listen again. How does the cashier respond? Match the responses with the requests in exercise III a.

A – Could you sign the form, please?

B – It's 2.5%.

C – How much would you like?

D – You'll need to speak to an adviser.

E – Have you got the details of your account?

IV. Work with a partner. Make the requests and responses from exercise III.

A I’d like to withdraw sоте cash, please.

В Certainly. How much would you like?

V. Complete the expression

Cashier_______ three, please.

What can I _______ for you today?

I pay this cheque _______ my account, please?

Is there _______ else I can help you?

I'd _______ to open a savings _______, please.

You’ll _______ to speak to one of our advisers.

If you _______ a seat over there ...

Somebody will be _______ you shortly.

VI. Make conversations with a partner. One person is a customer and one is a cashier. Choose two activities from exercise 3a. Use the conversation in exercise 2 as a model.

Dramatize the conversation with your partner.

1. Setting up a Bank Account

A: How are things with you?
B: I'm fine. Thank you.
A: May I help you with something?
B: I want to open a bank account.
A: Do you know what kind of account you want to open?
B: I want to open a checking account.
A: You should also open a savings account.
B: That would be great.
A: To open these accounts, you will need to make a deposit of at least $50.
B: I would actually like to deposit $300 today.
A: Let me do that for you now.
B: Please put $150 in each account for me.

2.      Asking about Checks

A: How's it going?
B: I'm fine. Thank you.
A: May I help you?
B: I have a question.
A: Ask away.
B: How can I order new checks?
A: If you want, you can order some right now.
B: I would like to do that right now.
A: First, you need to fill out this application.
B: What else do I have to do?
A: Give it about a week, and you should get your checks in the mail.
B: I appreciate your help. Here's my application.

3. Making a Deposit

A: How are you?
B: I'm fantastic!
A: What can I help you with?
B: I want to make a deposit today.
A: Cash or check?
B: It will be cash today.
A: How much do you want to deposit?
B: I need to deposit $300.
A: What account will you be depositing this money into?
B: Deposit it into my checking account.
A: What else can I do for you today?
B: That's all I need today. Thanks.

4. Transferring Money

A: How are you doing?
B: Great. Thanks.
A: May I help you with something? 
B: I would like to transfer some money.
A: Where would you like to transfer money from?
B: Take it from my savings account.
A: Where would you like the money transferred?
B: I want it transferred into my checking account.
A: How much would you like to transfer?
B: I would like to transfer $200.
A: Will that be all today?
B: That's it for today. Thank you.

Read and listen to other conversations under the link www.eslfast.com/robot/topics/bank/bank.htm