Презентація "Telephone Conversations"

Telephone conversations. What do you usually telephone for?on businesson personal matterinquiring information

Telephone conversations. What do you need for a successful phone call?a receivera telephone numberan issue to speak about

Telephone etiquette. Generally speaking, if you are talking to someone in a business context, you should use could, can, may or would when you make a request: 'Could I speak to Jason Roberts, please?' 'Can I take a message?' 'Would next Wednesday be okay?'. You should also use please and thank you or thanks very much whenever you ask for, or receive, help or information. Phrases like I'm off to a conference..., no problem, bye! and hang on a moment and I'll put you through are perfectly acceptable, as long as the overall tone of the conversation is polite.

Formal‘Hello’‘Good Morning’‘Good Afternoon’‘This is ___ speaking’‘Could I speak to ___ please?’‘I would like to speak to ___’‘I’m trying to contact ___’Informal‘Hello’‘Hi, it’s ___ here’‘I am trying to get in touch with ___’‘Is ___ there please?’‘Hello, John’s phone’‘Who’s speaking?’‘Who is it?’Whom am I speaking to?Telephone etiquette

Telephone etiquette. One last tip - it's better to ask for help or clarification when you're having a telephone conversation, than to pretend you understand something that you didn't. It's perfectly acceptable to use phrases like 'Could you repeat that, please?' 'Could you speak a little more slowly, please?' and ‘Would you mind spelling that for me please?‘ Using phrases like these will help make sure that you have a successful phone call, and may save you from lots of problems later on. You could always say that the line's very bad today if you can't hear very well. 

Multi-part telephone verbshold onhang onwaithang upput the phone downring offring upmake a phone callanswer a callpick upput throughconnect to another telephoneget through tocontact the person on the phonecall backreturn a phone callspeak uptalk louder

Multi-part telephone verbshold onhang onwaitput the phone downring upmake a phone callanswer a callpick upput throughconnect to another telephoneget through tocontact the person on the phonecall backreturn a phone callhang upring offspeak uptalk louder

Telephone conversations. Thanks for calling!Who's calling, please?Could I speak to Mr. Smith, please?Is Mary there, please?I'm calling about... May I have your name, please?Speak to you later. Could you ask him/her to call me back?Could I leave a message, please?Thanks for help! Bye!Please ask Mary to call me back. Please call again in two hours. I'm afraid I can't speak now. How may I help you?I'll give her the message.

Telephone conversations. Thanks for calling!Who's calling, please?Could I speak to Mr. Smith, please?Is Mary there, please?I'm calling about... May I have your name, please?Speak to you later. Could you ask him/her to call me back?Could I leave a message, please?Thanks for help! Bye!Please ask Mary to call me back. Please call again in two hours. I'm afraid I can't speak now. How may I help you?I'll give her the message. Useful phrases

Secretary: Good morning, ABC Company, how (1)__ I help you?Mr. Thomas: Hello, this is Bill Thomas. May I speak with Ms. Tanaka, please. Secretary: I'm sorry, she is (2)____ of the office right now. May I take a message?Mr. Thomas: Yes please. This is Anthony Thomas. Secretary: And how can he (3)____ you, Mr. Thomas?Mr. Thomas: At 438-3498. Secretary: Was that (4)______?Mr. Thomas: Yes, that's right. Secretary: And may I tell him what this in (5)_____ to?Mr. Thomas: Well, it’s a rather (6)_____ matter. Secretary: Okay. I will give him the message as soon as he (7)__.returnspersonalregards438-3498reachoutmay

Secretary: Good morning, ABC Company, how (1)__ I help you?Mr. Thomas: Hello, this is Bill Thomas. May I speak with Ms. Tanaka, please. Secretary: I'm sorry, she is (2)____ of the office right now. May I take a message?Mr. Thomas: Yes please. This is Anthony Thomas. Secretary: And how can he (3)____ you, Mr. Thomas?Mr. Thomas: At 438-3498. Secretary: Was that (4)______ ?Mr. Thomas: Yes, that's right. Secretary: And may I tell him what this in (5)_____ to?Mr. Thomas: Well, it’s a rather (6)_____  matter. Secretary: Okay. I’ll give him the message as soon as he (7)__.returnspersonalregards438-3498reachoutmay

Claire: Hello, finance department. Jennifer : Hello, can I speak to Adrian Hopwood, please?Claire: I’m afraid he’s in a meeting at the moment. Can I help?Jennifer : No I need to talk to Mr Hopwood, I think. What time will he be out of the meeting?Claire: In about an hour. Can you call back later?Jennifer : Okay, I’ll do that. Claire: Or can I take a message?Jennifer : Actually, would you mind? Could you tell him that Jennifer Mc. Andrews called and that I’m in the office all day if he could call me back. Claire: Can I take your number, please?Jennifer : Yes, it’s 5556872. Claire: 5556872.  Okay, I’ll make sure he gets the message. Jennifer : Thanks very much for your help, bye!Claire: Goodbye!

Claire: Hello, finance department. Jennifer : Hello, can I speak to Adrian Hopwood, please?Claire: I’m afraid he’s in a meeting at the moment. Can I help?Jennifer : No I need to talk to Mr Hopwood, I think. What time will he be out of the meeting?Claire: In about an hour. Can you call back later?Jennifer : Okay, I’ll do that. Claire: Or can I take a message?Jennifer : Actually, would you mind? Could you tell him that Jennifer Mc. Andrews called and that I’m in the office all day if he could call me back. Claire: Can I take your number, please?Jennifer : Yes, it’s 5556872. Claire: 5556872.  Okay, I’ll make sure he gets the message. Jennifer : Thanks very much for your help, bye!Claire: Goodbye!

Taking a message

Taking a message. Role Plays

Male: Hello, this is the press office. Michelle: Rachel Allsop please. Male: I’m sorry, you must have the wrong number. There’s no one of that name here. Michelle: Oh. Can I check the number I’ve got…. is that not  5568790?Male: No, it’s 5558790. Michelle: Oh sorry about that.  I must have dialed the wrong number. Male: No problem!  Bye! Wrong Number?

Male: Hello, press office, can I help you?Ruth: Hello. Paul Richards, please. Male: I’m sorry, you (call) the wrong number, but he does work here.  I’ll try and put you through.  In future his direct number is 5558770. Ruth: ____ I not (dial) that?Male: No, you (ring) 5558790. Ruth: Oh, sorry to (trouble) you. Male: No problem. Hang on a moment and I’ll put you through to Paul’s extension. Present Perfect

Male: Hello, press office, can I help you?Ruth: Hello. Paul Richards, please. Male: I’m sorry, you’ve called the wrong number, but he does work here.  I’ll try and put you through.  In future his direct number is 5558770. Ruth: Have I not dialed that?Male: No, you have rung 5558790. Ruth: Oh, sorry to have troubled you. Male: No problem. Hang on a moment and I’ll put you through to Paul’s extension.

Telephone conversations. Role Plays