Focus 2 Consumer Society Lesson 3

I can write a basic email of complaint requesting action. A formal written complaint7.7 WRITING

Speaking. Tick any problems that you, your family or your friends have had when buying something. Tell your partner. It didn’t work. It was past its sell-by date. Some parts were missing. The service was bad. It was different from the description. It was the wrong product. It was broken or damaged. The delivery was late.

Read Email 1 and answer the questions.1 Which problems in Exercise 1 did the customer have? 2 Do you think this is a formal written complaint? Why?/Why not?

Read Email 1 and answer the questions.1 Which problems in Exercise 1 did the customer have? 2, 3, 5, 82 Do you think this is a formal written complaint? Why?/Why not?

Read Email 1 and answer the questions.1 Which problems in Exercise 1 did the customer have? 2, 3, 5, 82 Do you think this is a formal written complaint? Why?/Why not?The letter is not formal and detailed enough.

Read the tips in the WRITING FOCUS. Which tips does Email 1 NOT follow? 1 Which problems in Exercise 1 did the customer have? 2, 3, 5, 82 Do you think this is a formal written complaint? Why?/Why not?The letter is not formal and detailed enough.

Read the tips in the WRITING FOCUS. Which tips does Email 1 NOT follow? 1 Which problems in Exercise 1 did the customer have? 2, 3, 5, 82 Do you think this is a formal written complaint? Why?/Why not?The letter is not formal and detailed enough.

Read Email 2. For WRITING FOCUS tips 1–6, underline examples of formal language in the email.

Read Email 2. For WRITING FOCUS tips 1–6, underline examples of formal language in the email.

Read the LANGUAGE FOCUS. Complete the examples with words and phrases in Email 2.

Read the LANGUAGE FOCUS. Complete the examples with words and phrases in Email 2.bought

Read the LANGUAGE FOCUS. Complete the examples with words and phrases in Email 2.boughtreturned

Read the LANGUAGE FOCUS. Complete the examples with words and phrases in Email 2.boughtreturnedexchanged

Read the LANGUAGE FOCUS. Complete the examples with words and phrases in Email 2.boughtreturnedexchangedreceived

Read the LANGUAGE FOCUS. Complete the examples with words and phrases in Email 2.boughtreturnedexchangedreceivedam very disappointed

Rewrite the following exchange to make it more formal. Use the LANGUAGE FOCUS to help youboughtreturnedexchangedreceivedam very disappointedwould be grateful if you could send me a full

Learning Objectives. Write an engaging opening to a story that hooks the reader's interest. Use sensory detail to create mood and atmosphere when describing a setting. Use direct and indirect characterisation to write a detailed passage describing a character.

Match the information to make customer problem

Match the information to make customer problem

Match the information to make customer problem

Match the information to make customer problem

Let's practice

Let's practicecomplain

Let's practicecomplainwrong

Let's practicecomplainwrongdisappointed

Let's practicecomplainwrongdisappointedgrateful

Let's practicecomplainwrongdisappointedgratefulrefund

Let's practicecomplainwrongdisappointedgratefulrefundfaithfully

Let's practice

Let's practice

Let's practice1 b2 a3 b4 b5 a6 b

Let's practiceboughtreturnedexchangedreceivedam very disappointedwould be grateful if you could send me a full

Let's practiceboughtreturnedexchangedreceivedam very disappointedwould be grateful if you could send me a full I wanted to buy a gold wedding ring. F

Let's practiceboughtreturnedexchangedreceivedam very disappointedwould be grateful if you could send me a full I wanted to buy a gold wedding ring. FI returned the bag to you. F

Let's practiceboughtreturnedexchangedreceivedam very disappointedwould be grateful if you could send me a full I wanted to buy a gold wedding ring. FI returned the bag to you. FWhen I got the TV it didn’t work. I

Let's practiceboughtreturnedexchangedreceivedam very disappointedwould be grateful if you could send me a full I wanted to buy a gold wedding ring. FI returned the bag to you. FWhen I got the TV it didn’t work. II sent the trousers back to you. I

Let's practiceboughtreturnedexchangedreceivedam very disappointedwould be grateful if you could send me a full I wanted to buy a gold wedding ring. FI returned the bag to you. FWhen I got the TV it didn’t work. II sent the trousers back to you. II exchanged the phone for a newer model. F

Let's practiceboughtreturnedexchangedreceivedam very disappointedwould be grateful if you could send me a full I wanted to buy a gold wedding ring. FI returned the bag to you. FWhen I got the TV it didn’t work. II sent the trousers back to you. II exchanged the phone for a newer model. FI want to swap the jeans for another pair. I

Let's practiceboughtreturnedexchangedreceivedam very disappointedwould be grateful if you could send me a full I wanted to buy a gold wedding ring. FI returned the bag to you. FWhen I got the TV it didn’t work. II sent the trousers back to you. II exchanged the phone for a newer model. FI want to swap the jeans for another pair. II received a blue wallet instead. F

Let's practiceboughtreturnedexchangedreceivedam very disappointedwould be grateful if you could send me a full I wanted to buy a gold wedding ring. FI returned the bag to you. FWhen I got the TV it didn’t work. II sent the trousers back to you. II exchanged the phone for a newer model. FI want to swap the jeans for another pair. II received a blue wallet instead. FI am disappointed with the quality of your service. F

Let's practiceboughtreturnedexchangedreceivedam very disappointedwould be grateful if you could send me a full I wanted to buy a gold wedding ring. FI returned the bag to you. FWhen I got the TV it didn’t work. II sent the trousers back to you. II exchanged the phone for a newer model. FI want to swap the jeans for another pair. II received a blue wallet instead. FI am disappointed with the quality of your service. FI would be grateful if you could send me a refund. F

Let's practiceboughtreturnedexchangedreceivedam very disappointedwould be grateful if you could send me a full I wanted to buy a gold wedding ring. FI returned the bag to you. FWhen I got the TV it didn’t work. II sent the trousers back to you. II exchanged the phone for a newer model. FI want to swap the jeans for another pair. II received a blue wallet instead. FI am disappointed with the quality of your service. FI would be grateful if you could send me a refund. F Give me my money back / Give me back my money. I

hometask. Do the writing task. Use the ideas in the WRITING FOCUS and LANGUAGE FOCUS to help you. Look at the online music store website and read the customer’s comment. Write a formal email of complaint. Include the following information:• explain the reasons for your complaint• describe what you bought and when• explain the problem with the productin detail• explain how you expect the companyto solve the problem