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Contents

1. An informal email giving advice-------------------------------------------------------2
2. An informal email giving an eyewitness account------------------------------------6
3. A semi-formal thanking letter----------------------------------------------------------10
4. A formal email of complaint-----------------------------------------------------------14
5. A for-and-against essay-----------------------------------------------------------------­­18
6. An opinion essay-------------------------------------------------------------------------22
7. An essay suggesting solutions to problems-------------------------------------------26
8. A transactional letter --------------------------------------------------------------------30

An informal email giving advice.

         An informal email asking for advice can be sent to a friend.  The details of the

problem should be mentioned. An email giving advice should contain suggestions

introduced with appropriate language.

          When we write an informal email giving advice, we divide it  into three parts:

Introduction
Paragraph 1 - reason(s) for writing
Main Body
Paragraphs 2-4 - description of problem(s)
Conclusion

 Greeting: Dear (name),

Para 1: Opening remarks

           Para 5:  Closing remarks 

        Sign off: Yours,/ Best wishes,

                                 (name)

Useful Phrases

Opening remarks (Introduction)

I'm sorry to hear you're having problems and of course I'd be happy to help.

I hope the following advice will be of some help to you ...

I was sorry to hear about your problem ...

I just got your email and I think I can help you ...

Here is what I think you should do.

Main Body

Giving advice

If I were you I would ...

I would suggest that ...

It would be a good idea to ...

The best advice I can give you is ...

What you should do is ...

I really think you need to/must/should

How about …?

It is usually a good idea to ...

My suggestion/advice is (to) ...

Why don’t you …?

You could try …

Have you tried …?

If  I were you, I’d …

In my experience, … works really well

One thing you could/should/have to do is …

If I was/were in your place, I’d …

If that happened to me ...

In that case ...

If I had that problem, I’d …

You’d better …

Have you thought about …?

Expected results

This will/would mean that……

If you do this, you will….so that you can

Closing remarks

I trust you will accept this advice...

I hope this will be of help to you...

I would very much like to know if this was helpful...

Hope this has helped...

Let me know what happens.

The sample of an informal email giving advice.

Your English pen friend, Conrad, has very overprotective parents who never let him go out with friends, as they are worried about his schoolwork. Write Conrad an email. In your email:

• support you friend
• give some advice how to reach a compromise with the parents
• express hope that things will go well

Now you try

1.Your English pen friend Kate has written a letter asking for advice on how to get into shape. Write an email offering advice:

• sympathise with your friend’s problem
• give advice
• express hope that things will turn out well

2.Your English pen friend has written a letter asking for advice. He has exams coming up soon and he feels so stressed. What do you think he should do? Write an email offering advice:

• support you friend
• give advice how to overcome stress and get ready for the exams
• express hope that things will turn out well

3. Your English pen friend, Conrad, has very overprotective parents who never let him go out with friends, as they are worried about his schoolwork. Write Conrad an email. In your email:

• support you friend
• give some advice how to reach a compromise with the parents
• express hope that things will go well

4. Your   pen friend is new at school and he hasn’t made any friends yet. Write an email:

• tell you friend that you understand him
• give some advice how to make friends
• assure him that everything will go well

For notes

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An informal email giving an eyewitness account

         An informal email giving an eyewitness account can be sent to a friend.  The details of the place and events should be mentioned and introduced with appropriate language.

          When we write an informal email giving an eyewitness account, we divide it  into three parts:

Introduction
Paragraph 1 - reason(s) for writing
Main Body
Paragraphs 2-4 - description of the eyewitness events, place and  feelings
Conclusion

 Greeting: Dear/Hi, (name)

Para 1: Opening remarks

     Para 5:  Closing remarks 

        Sign off: Yours,/ Best wishes,

                                 (name)

Useful Phrases

Opening remarks (Introduction)

It’s great to hear from you.

Sorry it's taken me so long to write back.

I haven't written for ages but …  I’ve been really busy recently.

You’ve to know that I’ve witnessed.

You will never guess what I saw yesterday.

Guess what I saw…?

I witnessed something dreadful/exciting/shocking.

 How are you?

 How are things (with you)?

 How's it going

 I hope you’re fine.

 I hope you and your family are well.

 Just thought I’d drop you a line.

Main Body

Setting the scene

We were walking along the road/ in the city centre/ on a busy/quiet street/on the outskirts

Events

Suddenly, I saw a car/ a lorry swerve/skid across the road.

The driver turned left/overtook us/drove through a red light.

Minutes later, the car crashed into/collided with

I called the police/an ambulance

Feelings

We felt so relieved/shocked/upset/happy

Closing remarks

Hope to hear from you soon.

Write back soon and tell me your news.

Make sure you write soon!

Keep in touch!

Drop me a line if you have time!

Take care of yourself!

The sample of an informal email giving an eyewitness account.

Now you try

1.You witnessed  robbery at a supermarket yesterday. Write an email to your pen-friend explaining:

• why you were at the supermarket
• what happened
• how you felt during the robbery

2.You witnessed  a boy drawing graffiti on the walls of the public buildings . Write an email to your pen-friend explaining:

• what you saw
• what happened and what you did
• how you felt

3.You witnessed  robbery at a bank. Write an email to your pen- friend. In your email:

• explain where you were there and why
• describe the event
• say how you felt

4. You witnessed a road accident last week.  Write an email to your friend. In your email:

• describe what happened
• explain why you were there
• mention what you did

For notes

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A semi-formal thanking letter

       We write semi-formal letters to people that we do not know very well. They are

usually more  polite  than informal letters and are written  in a neutral style. It is

important, when writing this type of letter, to make sure that our writing is neither too

formal   nor    too   informal.  Typical examples are letters parents send to school

principal, to teachers, to your landlord, boss  

         When we write a semi-formal thanking letter, we divide it  into three parts:

Introduction
Paragraph 1 - reason(s) for writing
Main Body
Paragraphs 2-4 – thanking for hospitality and explaining what the benefit was
Conclusion

 Greeting: To the Editor /Dear Sir or Madam/Dear Mr.Brown

Para 1: Opening remarks

Para 5:  Closing remarks 

        Sign off: Yours faithfully, Faithfully yours, Yours truly, Truly yours, Best regards,

                    (name and surname)   

Useful Phrases

Opening remarks (Introduction)

I am writing with regard to …(recent review of the…)

       I am writing to thank you very much for………

       I am so grateful for……………..

       Thank you so/ very much for…………

       I just wanted to tell you how much I enjoyed/appreciated…..

Main Body

I can’t tell you how much I appreciate……

Thank you once again for…..

It was very kind of you to…..

       I shall always remember…..

       You really made me feel…..

Closing remarks

(We) would be grateful if you could … ,

 Thank you in anticipation for …

        Please write back to inform me if

        I look forward to hearing from you soon.

The sample of an informal email giving an eyewitness account.

You have just returned from a youth summer camp. Write a letter to Mr. Evans, you camp leader, thanking him for his efforts. Mention about:

• what activity you liked best
• how the camp has improved you confidence
• invite him for a meal with your family

Now you try

1.You have just returned from a youth summer camp. Write a letter to Mr. Evans, you camp leader, thanking him for his efforts. Mention about:

• what activity you liked best
• how the camp has improved you confidence
• invite him for a meal with your family

2.You have just returned from  England where you attended lessons at a language school. During your visit, you stayed with a host family, the Smiths. Write a letter  thanking them for their hospitality during your stay. In the letter:

• state what you enjoyed most about your stay
• say how helpful  your stay was
• invite the host family to stay at your home

3. You have just return from England where you took part in a charity event. During you visit, you stayed with a host family. Write a letter thanking them for letting you stay at their house. In the letter:

• tell them how successful the charity event was
• say what you have been doing since your return and thank them for their hospitality
• invite them to visit your home

4. You have just return from England where you visited your friend. During you visit, you stayed at your friend’s house. Write a letter thanking his parents for their hospitality. In the letter:

• thank them for their hospitality and tasty food
• tell what you like most and why
• tell how you felt during your stay

For notes

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A formal email of complaint

     While writing a formal email of complaint you should focus on the most important

facts. Don't give unnecessary information. Complaint emails are usually addressed to

 the customer service department. Use passives to be less direct and more formal, 

       When we write a formal email of complaint, we divide it  into three parts:

Introduction
Paragraph 1 - reason(s) for writing, the place and time of the event
Main Body
Paragraphs 2-3 –complaints with justifications and examples

Paragraph 4- action to be taken

Conclusion

 Greeting: /Dear Sir or Madam/Dear Mr.Brown

Para 1: Opening remarks

       Para 5:  Closing remarks 

        Sign off: Yours faithfully (when the letter starts Dear Sir/Madam)

                       Yours sincerely (when the letter starts Dear Mr./Ms. Jones)

Useful Phrases

Opening remarks (Introduction)

 I am writing… regarding / in connection with / to complain about / to draw your attention to / to express my dissatisfaction with ……

 I have to say that I was not at all satisfied with…

 I am sorry to say that I was extremely disappointed with…

Main Body

MAIN COMPLAINT

Firstly / In the first place / First of all.

The first thing I would like to draw your attention to is…

My first concern / complaint is…

 FURTHER COMPLAINTS

 Secondly / In the second place

 In adition,

 Moreover / In addition to this, …

 Furthermore, …

 To make matters worse, …

DEMANDING ACTION

I would like you to look into this matter, and let me know your decision.

I hope that this matter can be resolved…

I would like a full or partial refund as soon as possible.

We must insist on an immediate replacement/full refund.

 I would be thankful / grateful if you… this week,

 I will have no choice but to cancel my order.

Closing remarks

 I look forward to hearing from you at your earliest convenience .

 I look forward to you explanation.

                     The sample of a formal email of complaint

You recently bought a mobile phone and were dissatisfied with the product and  the customer service. Write a formal email of complaint to the manager of the shop :

• give the reason why you are dissatisfied with your phone
• describe the problem with the customer service
• ask for refund

Now you try

1.You went  to a restaurant and were unhappy with the service. Write a formal email of complaint to the manager of the restaurant :

• give the reason for writing
• describe you problem ( you have to wait long for your order and were overcharged)
• ask for refund

2.You recently bought a mobile phone and were dissatisfied with the product and  the customer service. Write a formal email of complaint to the manager of the shop :

• give the reason why you are dissatisfied with your phone
• describe the problem with the customer service
• ask for refund

3.You recently attended a rock concert and were dissatisfied with the performance. Write a formal email to the concert hall manager. In your letter:

• complain about the quality of the performance
• describe the problems you experienced
• ask for some form of compensation

4.You have recently seen a performance with your class but you were dissatisfied with it. As the head of the student committee write an email to the theatre manager. In your email:

• state why you were  upset
• explain what was wrong with the performance
• tell what you expect the manager to do

For notes

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A for-and-against essay

        A "for and against" essay is a formal piece of writing in which a topic is considered from opposing points of view. You should present both sides in a fair way by discussing them objectively and in equal detail. When we write a for-and-against essay, we divide it  into three parts:

Introduction
Main Body
Paragraphs 2-3 – arguments for and against with examples/justifications

Conclusion

     Useful Phrases

Main Body

List and add points

In the first place

To begin with

Firstly

Secondly

Finally

In addition

Also

Furthermore

List advantages

The first /main advantage of….

One/another/an additional advantage of…..

One point /argument in favour of….

List disadvantages

The first/ main disadvantage/drawback of….

One/another/an additional disadvantage/drawback of…..

One point/argument against….

Introduce examples/justifications

for example

for instance

for this reason

to give an example

therefore

as a result

Show contrast

However

Although

On the other hand

Conclusion

Introduce a conclusion

In conclusion

All in all

To sum up

Express an opinion

I believe

I think

In my opinion

The sample of a for-and-against essay.

You teacher has asked you to write an essay discussing the pros and cons of computer games. Write you essay:

• introduce the topic
• give the arguments for
• give the arguments against
• summarise your opinion                                                                   written by Maksym Udud

                                                        Now you try

1.You teacher has asked you to write an essay discussing the pros and cons of computer games. Write you essay:

• introduce the topic
• give the arguments for
• give the arguments against
• summarise your opinion

2.You teacher has asked you to write an essay presenting the pros and cons of students using the Internet for educational purposes. Write you essay:

• introduce the topic
• give the arguments for
• give the arguments against
• summarise your opinion

3.You teacher has asked you to write an essay presenting the pros and cons of teenagers owning mobile phones. Write you essay:

• introduce the topic
• give the arguments for
• give the arguments against
• summarise your opinion

4.You teacher has asked you to write an essay discussing the pros and cons of  using public transport. Write you essay:

• introduce the topic
• give the arguments for
• give the arguments against
• summarise your opinion

5.You teacher has asked you to write an essay discussing the pros and cons of  being a volunteer. Write you essay:

• introduce the topic
• give the arguments for
• give the arguments against
• summarise your opinion

For notes

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An opinion essay

An opinion essay is a formal piece of which presents the author’s point of view on

a particular subject supported by reasoning and examples.When we write an opinion

essay, we divide it  into three parts:

Introduction
Paragraph 1 – introduction of the topic
Main Body
Paragraphs 2-3 – viewpoints(s)
Conclusion

Paragraph 4- your opinion

Main Body

Useful Phrases

List points

In the first place

In the second place

To start with/To begin with

Firstly

Secondly

Finally

Add points

In addition

Also

Furthermore

Moreover

Introduce examples/reasons and expand points

for example

for instance

for this reason

to give an example

therefore

such as

in particular

because

since

in other words

Conclusion

Introduce a conclusion

In conclusion

All in all

To sum up

Taking everything into account

Express an opinion

I believe

I think /feel that

In my opinion/view

To my mind

The way I see it

As far as I concerned…

The sample of an opinion essay.

3.Your class has had a discussion about the following statement: More people should eat healthy food and stop eating junk food. Write an essay giving your opinion on the topic:

• introduce topic and state your opinion 
• give the first point of  view and reasons /examples
• give the second point of  view and reasons /examples

• restate your opinion

Now you try

1.Your class has had a discussion about the following statement: More people should stop eating meat and become vegetarian. Write an essay giving your opinion on the topic:

• introduce topic and state your opinion 
• give the first point of  view and reasons /examples
• give the second point of  view and reasons /examples

• restate your opinion

2.Your class has had a discussion about the following statement: More people should stop buying ready-made foods and prepare home-cooked meals instead. Write an essay giving your opinion on the topic:

• introduce topic and state your opinion 
• give the first point of  view and reasons /examples
• give the second point of  view and reasons /examples

• restate your opinion

3.Your class has had a discussion about the following statement: More people should eat healthy food and stop eating junk food. Write an essay giving your opinion on the topic:

• introduce topic and state your opinion 
• give the first point of  view and reasons /examples
• give the second point of  view and reasons /examples

• restate your opinion

4.Your class has had a discussion about the following statement: Should all children play team sports?  Write an essay giving your opinion on the topic:

• introduce topic and state your opinion 
• give the first point of  view and reasons /examples
• give the second point of  view and reasons /examples

• restate your opinion

5.Your class has had a discussion about the following statement: Should children study at school for 12 years?  Write an essay giving your opinion on the topic:

• introduce topic and state your opinion 
• give the first point of  view and reasons /examples
• give the second point of  view and reasons /examples

• restate your opinion

For notes

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An essay suggesting solutions to problems.

       Essays providing solutions to problems are pieces of writing in which we present a problem and its causes, then discuss our suggestions as well as their expected results. Such essays are normally written in semi-formal or formal style, depending on who is going to read them and where it is going to be published. They are usually found as articles in magazines, newspapers, etc.

       To make our piece of writing more interesting to the reader, we can use certain techniques to start or end it such as:

•   addressing the reader directly. If you want to help the environment, there are lots of things that you can do.
•   using a quotation (a sentence/phrase from a book, a play, etc). Don't forget to mention the name of the person who said / wrote it. … as American anthropologist Margaret Mead said „We have nowhere else to go .. this is all we have.“
•   using a rhetorical question (a question that makes a statement rather than expecting an answer). Is it important to protect endangered species?

When we write an essay suggesting solutions to problems, we divide it  into three parts:

Introduction
Paragraph 1 – problem and cause
Main Body
Paragraphs 2-3 – suggestions and results
Conclusion

Paragraph 4- your opinion

Useful Phrases

Make suggestions

A useful suggestion would be to….

Another solution…..

…could be solved by….

Another way to… is/would be to….

The situation could be improved if/by….

It would be a good idea if/to…..

It would help if…..

Give examples

for example

for instance

in particular

in other words

 Present  results/concequences

This would…..

Then….

By doing this, you would…

If…, the result would be…

As a result/ in this way,

The effect/consequence/result of…..

…so that…

….due to…

…because…

The sample of an essay suggesting solutions to problems.

Write an essay for the school magazine suggesting ways how to solve the problem of  heavy traffic  in your city :

• state problem and cause
• give the first suggestion and tell what the expected result can be
• give the second suggestion and tell what the expected result can be
• summarise your opinion

Now you try

1.Write an essay for the school magazine suggesting ways how to solve the problem of  graffiti in your community :

• state problem and cause
• give the first suggestion and tell what the expected result can be
• give the second suggestion and tell what the expected result can be
• summarise your opinion

2.Write an essay for the school magazine suggesting ways how to solve the problem of  heavy traffic  in your city :

• state problem and cause
• give the first suggestion and tell what the expected result can be
• give the second suggestion and tell what the expected result can be
• summarise your opinion

3.Write an essay for the school magazine suggestig ways how to solve the problem of  using mobile phones at school during the lessons :

• state problem and cause
• give the first suggestion and tell what the expected result can be
• give the second suggestion and tell what the expected result can be
• summarise your opinion

4.Write an essay for the school magazine suggesting ways how to reduce litter in your city:

• state problem and cause

• give the first suggestion and tell what the expected result can be
• give the second suggestion and tell what the expected result can be
• summarise your opinion

5.Write an essay for the school magazine suggesting ways how to solve the problem of  litter in the parks :

• state problem and cause

• give the first suggestion and tell what the expected result can be
• give the second suggestion and tell what the expected result can be
• summarise your opinion

For notes

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Transactional letters

 (letters of request)

Transactional letters are always based on writing input such as advertisements, invitations, notes, other letters and on visual prompts such as maps, drawings. They can either be formal or informal, depending on who we are writing to. When writing this kind of letter, you should include all given information in your own words.

Main Body

When we write a formal letter of asking for information, we divide it into three parts: 

• In the introduction, we state the reason for writing

(i.e. to ask for information about sth we have seen in an advertisement).

• In the main body, we ask for information about what is advertised.

We use separate paragraph for each topic.

• In the conclusion, we write our closing remarks

(i.e. say we are looking forward to hearing from the person, thank them in advance).

Para I : Opening remarks

Para 4: Closing remarks

FORMAL STYLE in transactional letters:

• the greeting (Dear Mr. Rydd, Dear Sir)

• frequent use of indirect questions

• formal language (complex sentences, non-colloquial English)

• no abbreviated forms

• the closing remarks (Yours sincerely, / Yours faithfully, Mary Hill)

Formal letters begin with a) Dear Sir/Madam and end with Yours faithfully+ full name or Dear NIr/Mrs+surname and end with Yours sincerely+ full name.

Useful Phrases:

Introduction:

• I am writing to enquire about.....

 • I am writing with reference to your advertisement in Daily News.

 • I am writing with regard to....

Main body:

• Your advertisement states that....

• Could you please send me further information / details about 9

• I would be very interested in finding out more about...

• I would be grateful if you could send me further information concerning...

• I would like to know....

• I would greatly appreciate it if you could give me details ...

Conclusion:

• I look forward to receiving your reply.

• Thank you in advance. I look forward to hearing from you as soon as possible.

• Thank you for your kind attention.

• Please reply at your earliest convenience.

THE SAMPLE OF TRANSACTIONAL LETTER

You have read an advertisement about an organized trip around Europe.You have to write a letter to a travel agency to get some information about:

• The list of countries included into the tour (What countries of European Union are included into the tour? What famous cities will you visit? Will you visit any ancient cities?)
• The sights (What sights will you visit? Will you visit any birthplaces of famous poets or writers as you are interested in foreign literature? Will you have some time for shopping?)
• The meals (What meals does the price include? Will vegetarian dishes be available?) 
• The tour guides (Will the tour guides speak English? Will you have the only one tour guide during the tour or will they change in each country?)

Dear Sir/Madam,

Yours faithfully,

Markiyan Levandivskiy

Now you try

1.You have read an advertisement about Bukovel' Winter Camp in a travel brochure You want to send your two children to this camp. Write a letter to a travel agency to get some information about:

• how to get to Bukovel' from Lviv (Which means of transport are the cheapest? How much does it take to get there?)

 • what kinds of winter sports are available for children under twelve (Do the staff provide the children with necessary equipment? Are there training sport classes for novices?)

• what qualifications team leaders and sport trainers have (Are the staff experienced?)

• when Bukovel' Winter Camp is open (How long is it open?)

Write a letter at least 120-160 words. Do not write any dates and addresses. Start your letter with Dear Sir or Madam,

2.You are a school-leaver. You want to join the tutorial course at Lviv Ivan Franko State University which prepares the school-leaven for Evaluation Independent Testing. You have read an advertisement in Postup. Write a letter to get some information about:

• what subjects are available (Are there Science classes or the humanity ones?)

• when classes take place (How many times a week are the classes available? What time do they start?)  

• how many people are included in the group (Is the number in groups kept to minimum?)

• how much this course cost (Are there any bargain prices?)

Write a letter at least 120-160 words. Do not write any dates and addresses. Start your letter with Dear Sir or Madam,

3.You have read an advertisement about an organized trip around Europe in a travel brochure. Write a letter to a travel agency to get some information about:

• the list of countries included into the tour (What countries of European Union are included into the tour? What famous cities will you visit? Will you visit any Ancient cities?)

• the sights (What sights will you visit? Will you visit any birthplaces of famous poets or writes as you are interested in foreign literature? Will you have some time for shopping?)

• the meals (What meals does the price include? Will vegetarian dishes be available?)

• the tour guides (Will the tour guides speak English? Will you have the only one tour guide during the tour or will they change in each country?)

Write a letter at least 120-160 words. Do not write any dates and addresses. Start your letter with Dear Sir or Madam,

4.You have read an advertisement below and decided to join the party. Write a letter to get some information about:

• the address of the Student's Union Building (How can you get there?)

• the variety of activities (Will there be any interesting quiz show? Will any games take place at the party?)

• the fancy-dress (Is it a fancy-dress party? Is fancy dress obligatory?)

• the admission (Is the admission free? Is it necessary to buy a ticket in advance? How much does the ticket cost?)

Write a letter at least 120-160 words. Do not write any dates and addresses. Start your letter with Dear Sir or Madam,

5.You have read an advertisement about a vegetarian diet in Daily News. You are a bit overweight and keen on losing some weight. You need more information about it. Write a letter to a medical office to get some information about:

• the food you are allowed to eat (How many meals should you have a day? Should you only eat fruits and vegetables? Are you allowed to eat any sweets? Can you eat after 6 p.m.? )

• the physical exercising (Do you have to take exercises? How often should you do them?)

• the dieticians (Are the dieticians experienced? Do they instruct their patients in Allowing the diet?)

• the effects of the diet (How much will it take to get slimmer? How many kilos can you lose per month?)

Write a letter at least 120-160 words. Do not write any dates and addresses. Start your letter with Dear Sir or Madam,

For notes

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A list of praising phrases

• You've improved (your grammar/ accuracy) a lot     Your writing is beautiful.
• I look forward to your writing.
• I wish I could write like you.
• Your writing inspires me.
• Nice work!
• Great stuff !
• You did a  great job!
• You  did very well!
• Well done!
• Perfect!
• No mistakes!
• You didn’t make any mistakes (at all)!
• You didn't make a single mistake!
• That’s the best this year/ this term/ this week/ today!
• That was (at least/ more than/ about) twice as good as your last attempt .
• Not  bad!
• I’m impressed!
• That’s (very/ really) impressive!
• That's a (very) good/ great/ original/ imaginative suggestion/ idea!
• I like that (very much)!  
• I like this one best!
• That's (a) nice  story/ ending/ handwriting!
• That’s very neat/ imaginative/ carefully done/ long/ accurate/ intelligent/ creative !
• (That is/ was) marvellous/ magnificent/ terrific/ fabulous/ superb/ fantastic!
• You have made a lot of/ good/ excellent progress!
• That's much better!
• That's a lot better!

The best students’ works

Hi, Jonathan!

         How are you? Hope you’re fine. I’m writing to share my feelings and experiences that I had a few hours ago. I still can't stand it, so I count on your support.

        So, it was a typical Sunday morning. I woke up with a great feeling inside because it is a special day - my birthday. I have many friends and relatives, but this day I decided to celebrate in the circle of the most important people. So we just agreed to meet at my home, watch a movie, eat some delicious food and have fun.

        In the morning I went to the local supermarket to buy some food for dinner. I used to pick tomato sauce for pizza as there was a loud noise at the entrance to the store. I immediately ran up and saw thousands of shards on the ground. Raising my eyes, I realized that someone was breaking in. Outside my back came the cries of a rude man's voice: "Give away all the money you have, or I will kill all the people who are here!" No jokes, my heart stopped at that moment and I felt my soul and consciousness slowly leave the body. Fortunately, the shop security guard  crept up to the man and handed him a gun with his words, "One extra movement and I'll kill you!". Realizing that he would not be alive from there, the unknown threw his weapon and money and quietly left the room.

        After that, I stood still for several minutes, realizing what had happened. The whole day flew by for me. Of course, we had a great time with our friends, but I didn't tell them why I was so weird. It was a horrible experience that taught me a lot, but I don't want to go through it again. But this day I’ll remember forever.

        I hope at least your recent days have been wonderful! Can’t wait to get your answer.

  Best wishes,

         Solomiya                                                               (written  by Solomia Voznyak)

Dear Mr.Evans,

         I am writing to you to express my gratitude.  I’ve just   returned from a youth summer camp and I would like to thank you for your efforts.

         To be honest, my favorite part was sailing a boat. I did not expect  that I might like it! I did not like swimming, sailing and everything related to water, but  now I can not  get out  of the swimming pool. I still remember how we sat by a bonfire and roasted marshmallows after sailing a boat. I can not forget the starry sky, that I   saw then.

         At the camp   I made true   friends, we still communicate. When I arrived  at the camp  I  did not    know  anyone  there, but soon I made some friends. The camp improved my confidence.

          I want to  invite  you for  a meal at  my  house, I look forward to  your visit .

Thank you  for   everything you have done.

          I look forward to hearing from you soon.

Yours sincerely,

                   Vita Mostova

      Hi Mary,

      How are you? I hope you had a great day. Unluckily I can’t say it about myself. I saw a horrible robbery. 

      After school I went to the supermarket to buy some bread, tomatoes and cheese. Tomorrow is my sister’s birthday.  I was choosing some cheese when a man came into. At first, I didn't know that it was a robber. Suddenly he got a gun out of his pocket and started shouting. All the people lay down on the floor and a girl at the cash register started giving money to him. Luckily, no one was hurt. In a few minutes the robber left the supermarket.

  To tell the truth, It was really scary. I was frightened. For a minute I thought that he wouldn’t leave us alive and we wouldn’t go back to our families.

   But now everything is allright. I am sitting on my soft sofa and am writing to you. I hope to see you soon. Please write me back.

      Yours,

               Nadia.                                                                    (written by Nadia Zinchuk)

Dear Sir/Madam,

          I am writing to express my consern about the extremely poor customer service 

I received during a recent visit to your store. 

          YesterdayI bought a phone from your shop. However, as I later found out, the 

device I bought had a few faults. Not only that, but it also seems to me that the phone

 has already been used by someone for a long time. 

           When I contacted the customer service, I was told they were not  able to help

 me. I demand a full refund. I trust the matter will receive your immediate attention. 

            I look forward to your reply.

  Yours faithfully, 

              Karen Jefferson. 

                                                                                         (written by Olena Senyshyn)

Dear Conrad,

  Thank you for the letter. It was great to hear from you again after such a long time. I really should have written sooner. I have been busy with my exams. I’ve heard that your parents don’t let you hang out with your friends. I will help you.
 In my opinion, you should suggest your mum your ideas how to reach acompromise. Tell  her  if you have good marks you will hang out with me and your friends. I will also help you with your school lessons. Let’s meet after school at my home and do our homework.
   Wait for  your answer. If you you agree with me let me know.  Hope to hear from you soon.
    Yours,

              Yura                   

                                                                                              ( written by Yura Oliynyk)

List of references

1. H. Q. Mitchell, Marileni Malkogianni. “New destinations B1” MM Publications, 2015.
2. Maclellan, Effie. “Academic Achievement: The Role of Praise in Motivating Students.” Active Learning in Higher Education, vol. 6, no. 3, Nov. 2005.
3. Virginia Evans, Neil O’Sullivan. “Click On 3.” Express Publishing, 2016.
4. Virginia Evans, Jenny Dooley. “On Screen 3.” Express Publishing, 2014.
5. Virginia Evans, Jenny Dooley.” Reading and Writing Targets” Express Publishing, 2003.
6. Virginia Evans, Jenny Dooley. “Successful Writing-Intermidiate” Express Publishing, 2008.