1.   Start talking about what the role-play says.

2.   Make sure you use connectors and linking words or phrases:               although, in spite of, on the contrary, etc…

3.   Once your have talked about what the cards say, connect them with the related topic. Make sure you include the most relevant vocabulary related with the topic

4.   Try to use grammar structures appropriate to your level.

5.   You may use examples from your personal experience to make it sound more realistic. 

I remember once when I …. / This reminds me of….

Student A: You are a passenger on flight BA 1722 from San Francisco. You’ve just landed at London Gatwick Airport and your luggage hasn’t arrived, so you go to Lost Luggage to report it. B works at the Lost Luggage counter. Talk to him/her and demand a prompt solution and claim for compensation. 

Student A: You booked a holiday in a paradixe island with your partner but, in fact, it turned out to be terrible. When you get back you are very disappointed and you return to the travel agent’s to complain about their organization. (type of accommodation, room, food, facilities, excursions, etc) Ask for any kind of compensation.

Student A: You want to take two weeks holiday with your young family. (wife, boy of 9 and girl of 5) You have a tight budget but you would like a hotel in a sunny place with activities and food for children plus a baby sitter. You are also interested in renting a car to do a bit of sightseeing.

Student B: You work at the Lost Luggage counter at London Gatwick airport. A’s luggage hasn’t arrived. Ask for the flight number and where he/she comes from. Explain the situation. Try to find and solution. Be polite and understanding within reason.

Student B: You work at a travel agent’s. Some customers are visiting you due to a problem they have had during their holidays. Convince them that they paid for what was offered and the conditions of the journey were as previously accorded.

Student B: You work in a travel agency that has a good reputation for finding good holidays for families. Your customer has various demands which you will have to try and arrange within a budget. 

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